Terms and conditions
Credit card payments in favor of Aktivni Odmor are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as AKTIVNI ODMOR on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to email@example.com for all inquiries regarding your credit card payments and chargebacks.
Aktivni Odmor doo must receive an advance payment 100% of the total program cost with your reservation before we can book your program. Availability and pricing is subject to change until this deposit is received.
If you cancel your booking 90 days and longer prior to arrival, we will return you 50% of the advance
If you cancel the booking 89 or less to date of arrival we will keep full amount you paid.
In case if we need to cancel the booking of the trip, we will refund you PRICE paid in advance for the trip.
We reserve right to change itinerary due to unexpected circumstances (weather changes and similar…)
We do not refund bank transfer expanses or credit card fees.
We regret that refunds cannot be issued for any unused portion of a program once your tour program has begun.
Our guides/skippers have right to exclude from the tour any person if they find that the person was consuming alchocol and that it is not capable for participating safely in our tour, or if they evaluate that the person might harm the safety of the tour or other members on the tour. In such case no refund will be made to excluded individual(s).
Aktivni Odmor doo does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force of events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action. In a case of dispute, the court will be local and territorial jurisdiction, Split, Croatia.
Aktivni Odmor doo strongly recommends the purchase of travel insurance to protect your investment.
PRICES AND ARRANGEMENTS
The tour price includes planning, handling and operational charges. Rates are quoted in EURO at the current rate of exchange and tariff as the date of your invoice..
Any extra program costs, such as car, driver, guide services, entrance tickets or any other type service must be paid for at the time of purchase.